Terms of Service

Extrua provides business-management software for small and medium businesses — scheduling, quoting, invoicing, client management, marketing analytics and related tools — plus optional custom development work agreed separately in writing.

We may improve, add or retire features over time. If a change materially reduces what your subscription includes, you can cancel and we’ll refund any unused, prepaid period.

• You’re responsible for keeping login credentials confidential and for the actions of every user you invite into your workspace.
• You must not use the Services to break the law, infringe others’ rights, send spam, attempt to access other customers’ data, probe or disrupt our infrastructure, or resell the Services without our written agreement.
• We may suspend access immediately where we reasonably believe continued access poses a security or legal risk; we’ll tell you why and work to restore access promptly.

• Free trial (Dispatch). New Dispatch subscriptions start with a 14-day free trial. The trial is free for one user only: every extra user you add during the trial is billed at your plan’s per-user price from the day you add them, pro-rata for the rest of the trial, and a card is needed before a second user can be added. No card is needed to start. If you add a card before the trial ends, it turns into the plan you chose and your first payment is taken then; if you don’t, your subscription and workspace pause at the end of the trial, nothing is charged and your data is kept, and adding a card later resumes it. We email you about three days before the trial ends, and your dashboard shows how many days of the trial are left. During the trial no phone number is set up (so the AI voice receptionist and texting from your own number start after your first payment), the Phone & SMS pack can’t be added, and lower daily sending limits apply. One free trial per business owner.
• Paid plans bill in advance (monthly unless stated otherwise) via our payment processor (Stripe). Prices are in Australian dollars. No GST is charged: the seller is not registered for GST.
• Founding prices (Dispatch). Our first 300 paying users get founding prices: A$39 (Starter), A$42 (Growth) or A$51 (Pro) a month for each office user, and A$25 a month for each field user on any plan. A field user signs in to the staff app only. A business becomes a founding business when its subscription first starts paying on founding prices while founding places remain; the count includes office and field users, and users still in a free trial don’t count. For as long as your subscription stays active, every user you have or add later, office or field, is billed at the founding price for your plan, including after the first 300 places are filled and after you change plans. If your subscription is cancelled or ends, the founding prices end with it, and a new subscription is billed at our prices at that time. Founding prices cover the per-user subscription only; add-ons and usage charges (such as calls, texts and phone numbers) are billed at their normal rates. Founding prices are not changed by the price-change notice below.
• You can cancel any time; cancellation takes effect at the end of the current billing period. We don’t offer pro-rata refunds for partial periods except where required by law or stated in these terms.
• We’ll give at least 30 days’ notice of price changes; continued use after a change takes effect is acceptance of the new price. This doesn’t apply to founding prices, which don’t change while your subscription stays active. If we register for GST, the price an existing subscriber already pays won’t go up because of GST.
• If an invoice remains unpaid after reasonable reminders we may suspend the workspace until it’s settled.

• You own your data. The records you and your team store in the Services — clients, jobs, quotes, invoices, files, metrics from integrations you connect — remain yours. We process them only to provide the Services, as described in our Privacy Policy.
• You can export your data while your account is active. If your workspace is paused or cancelled, an admin with access to Settings can still download it from Settings › Billing. You can request deletion at any time (see data deletion).
• You’re responsible for having the right to store the data you put into the Services (for example, your own clients’ contact details) and for complying with privacy law that applies to your business.
• Dispatch can record your staff’s location while they are clocked on. You’re responsible for giving your staff any notice the law requires before that starts (for example, written notice under the Workplace Surveillance Act 2005 (NSW)), and for how you use those records.

The Services interoperate with third-party platforms you choose to connect — for example Google, Meta, TikTok, Xero, Stripe and telephony providers. Your use of those platforms is governed by their terms, and we’re not responsible for their availability, their API changes, or decisions they make about your accounts. If a provider’s changes break an integration, we’ll make reasonable efforts to restore it but can’t guarantee timeframes.

We take reasonable, industry-standard steps to protect your data — encryption in transit and at rest for credentials, per-customer data isolation, least-privilege access and routine backups, as described on our security page. No online service can guarantee absolute security. If we become aware of a data breach affecting your data we will notify you without undue delay, take reasonable steps to contain and remediate it, and comply with our obligations under the Notifiable Data Breaches scheme where it applies.

We own the Services — the software, design, and everything that makes them run. You get a non-exclusive, non-transferable licence to use them while subscribed. Anything we build as custom work is owned as agreed in the relevant statement of work.

The Services — including the software, source code, features, architecture, documentation, non-public pricing, security measures, roadmaps and any other non-public information we make available to you — are the proprietary and confidential information of Extrua. Likewise, the business data you store in the Services is your confidential information (clause 4). Each party must keep the other’s confidential information secret, use it only as these terms allow, and protect it with at least reasonable care.

You must not, and must not permit anyone else to:

• disclose, publish, leak or share any non-public part of the Services or our confidential information with any third party;
• copy, scrape, extract, reverse engineer, decompile or attempt to derive the source code or underlying architecture of the Services;
• share access credentials with, or provide access to, anyone outside your business — including competitors of Extrua — or use the Services to build a competing product.

Breach of this clause entitles us to terminate your access immediately and without refund, and to pursue all available legal remedies — including damages and injunctive or other equitable relief. You acknowledge that a breach of this clause may cause harm that money alone can’t fix, so we’re entitled to seek an injunction without having to prove monetary loss. These obligations survive termination of your subscription. They don’t apply to information that is lawfully public, that you knew before receiving it from us, or that you’re legally compelled to disclose (tell us first if the law allows).

The Services are provided “as is” and we disclaim all implied warranties to the extent the law allows. Nothing in these terms excludes, restricts or modifies any consumer guarantee or right under the Australian Consumer Law or any other right that cannot lawfully be excluded. Where we’re permitted to limit a remedy for breach of a non-excludable guarantee, our liability is limited to re-supplying the Services or paying the cost of re-supply.

To the maximum extent permitted by law:

• neither party is liable for indirect or consequential loss — including lost profits, lost revenue, loss of business opportunity, or loss of data to the extent it could have been avoided by reasonable backups or by exporting available data;
• our total aggregate liability arising out of or in connection with the Services is capped at the amount you paid us in the 12 months before the event giving rise to the claim;
• we are not liable for failures caused by events outside our reasonable control, including outages of third-party platforms, hosting providers or telecommunications networks.

You indemnify us against claims, losses and expenses arising from: data or content you store in the Services without the right to do so; your breach of law (including privacy and spam law) in how you use the Services; or unauthorised use of your account caused by your failure to secure credentials. This indemnity doesn’t apply to the extent we caused the loss.

You can stop using the Services and cancel at any time. We can terminate with 30 days’ notice, or immediately for material breach, non-payment after reminders, or where required by law. After termination we retain your data for a reasonable wind-down period (so you can export it) and then delete it in line with our deletion policy.

We may update these terms; material changes get at least 30 days’ notice by email or in-product notice. Continued use after the effective date is acceptance. The dated version on this page is the current one.

These terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of its courts. Extrua software is supplied by Stephen Edward Billingsly (sole trader), ABN 96 920 823 344. Not registered for GST. Questions: hello@extrua.com.au.