Extrua Dispatch · Field service management software
Field service management software, not just another job app.
Extrua Dispatch runs the whole field operation for Australian service businesses: the enquiry, the quote, scheduling and dispatch, field technician management on site, the invoice into Xero, and what every job actually made. One system, nothing typed twice. Built running the founder's own Sydney cleaning business, every day, and everything on this page is in the app today.
Free 14-day trial for your first user · card required, cancel anytime · then from $53/user/mo · no GST is charged
Want a look around first? Explore the live demo (sample data, no sign-up) or ask us a question.
A job app tracks jobs. Field service management runs the business.
Most job apps stop at the job card. Dispatch carries the work from the first enquiry to the profit report, and manages the technicians doing it.
Enquiries
Job app: You type the enquiry in when you get back to the ute.
Dispatch: Website enquiries land in the system on their own. On Growth and Pro the AI chat on your site answers questions and captures them; on Pro the AI voice agent takes the details of every call.
Quotes
Job app: A PDF you chase by hand.
Dispatch: Sent, followed up on their own, with a deposit if you want one. The yes becomes a job in one step, nothing retyped.
Scheduling and dispatch
Job app: A calendar.
Dispatch: Every job and every crew on one board, recurring work set once, and a washed-out day moved in one go with each worker told.
Technicians on site
Job app: A job card on a phone.
Dispatch: GPS clock-on at the job address, checklists that must be ticked before a job can be done, photos, and an app that keeps working with no signal.
Safety and compliance
Job app: Paperwork in the glovebox.
Dispatch: SWMS signed on each worker's phone, on-site JSAs that lock once signed, licences and tickets with expiry dates. Free on every plan.
Invoicing and accounts
Job app: Invoice night on Sunday.
Dispatch: The finished job makes its own invoice, into Xero in one click or automatically, and the payment status comes back.
Your customers
Job app: Phone calls asking when you're coming.
Dispatch: A client portal where customers see their jobs, quotes and invoices, and request more work.
The owner's numbers
Job app: A guess at the end of the quarter.
Dispatch: Job costing and profit reports: what each job and each client actually made. On Growth and Pro, where your work comes from.
Comparing apps? Best field service management software in Australia (2026) puts eight side by side, with each vendor’s published prices.
From the enquiry to what the job made
Each step carries into the next, so the office never retypes what the field already entered.
The enquiry is captured
The quote goes out, and chases itself
The yes becomes a scheduled job
The technician does the job, signal or not
Done becomes an invoice, and paid shows up
You see what it made
Know who's where, and that it was done right
The part most job apps leave to trust. Dispatch puts it on the technician's phone, and the record in the office.
- Proof they were there
- GPS clock-on records start and finish times at the job address, from the technician's own phone.
- Proof it was done properly
- Checklists with required items: a job can't be marked done until every required item is ticked. Photos sit on the job.
- Works where the signal doesn't
- Clock-on, checklists and job details keep working offline and sync when the phone reconnects.
- Safe, signed and current
- SWMS signed per worker and per version, JSAs per job, and each worker's licences and tickets with their expiry dates. It helps you keep and show your records; it isn't legal advice.
One system, set up for the way your work runs
- Job management software for tradies
Electricians, plumbers, air-con, handyman and locksmiths: quote to job with nothing retyped, invoices into your accounting, and the SWMS, JSA and licences suite free on every plan.
- Commercial and strata cleaning software
Offices, strata, warehouses and medical suites: monthly service reports, scored inspections, site issues and a keys register.
- House cleaning software for regulars and bond cleans
Regular house cleans and end-of-lease jobs: regulars set once, arrival windows, holiday holds, visit ratings and free return visits.
- Pest control, pool and window cleaning software
Pest control, pool servicing and window cleaning rounds: visits that repeat on their own, a washed-out day moved at once, and a crew app that works with no signal.
One price for each person on the app
Pay for the people in the field and in the office who use the app. Clients, jobs and invoices are unlimited, and the safety suite is on every plan.
Starter
Quoting, scheduling and dispatch, GPS clock-on, checklists, invoicing into Xero, the client portal, job costing and profit reports, and the safety suite.
Growth
Everything in Starter, plus the AI chat widget for your website, in-app AI and lead-source reports.
Pro
Everything in Growth, plus the AI voice agent on your number and SMS from a dedicated business number (set up after your first payment; calls, texts and the number charged on top, as usage).
Free for 14 days for your first user, then from $53 a user.
The free trial covers one user: you. Every extra user you add is billed at your plan's price from the day you add them, pro-rata for the rest of the trial. Your card goes in up front so nothing stops when the trial ends; we’ll email you before it ends, your dashboard shows how many days are left, and you can cancel any time. No GST is charged.
Not included in the free trial:
- Extra users: only the first user is free; each extra user is billed from the day you add them.
- A phone number: the AI voice receptionist and texting from your own number start after your first payment.
- The Phone & SMS pack can't be added until the trial has turned into a paid plan.
- Lower sending limits during the trial: up to 150 customer emails and 40 texts a day.
- “Done for you” set-up or a website build: a separate one-off, quoted on its own.
Clients, jobs, quotes and invoices are unlimited on every plan. Compare every plan, feature by feature
Field service management, answered
What is field service management software?
Field service management (FSM) software runs the work a business does at its customers' sites, from the first enquiry to the payment: quoting, scheduling and dispatching jobs to technicians, the technician's work on site, invoicing, and the numbers that show what each job made. A job app usually covers part of that; FSM software connects all of it so nothing is typed twice.
What's the difference between field service management and job management software?
Job management software tracks jobs. Field service management also manages the people doing them and the business around them: who is where, proof they were on site, safety paperwork, the customer's own portal, invoicing into your accounting, and job profit. Dispatch is built as the second.
What is field technician management?
Knowing which technician is on which job, that they arrived and when they left, that the work was done to your checklist, and that their safety paperwork and licences are current. In Dispatch that's GPS clock-on, required checklists, photos, SWMS, JSAs and licence expiry dates, on the technician's phone, with or without signal.
Is Dispatch field service management software for small business?
Yes. It's priced per person on the app, so a two-person business pays for two: Starter $53, Growth $57 and Pro $69 a user a month, in Australian dollars, with no GST charged. Clients, jobs and invoices are unlimited. The 14-day trial is free for your first user; extra users are billed when you add them.
What kinds of business use it?
Every kind of service business with people working on customers' sites: trades like electrical, plumbing, air-con, handyman and locksmiths, commercial, strata and home cleaning, and pest control, pool and window rounds. It was built running the founder's own Sydney cleaning business, which uses it every day.
Does it connect to Xero?
Yes. A finished job's invoice goes to Xero in one click or automatically, and the payment status comes back, so you see who has paid without opening Xero. MYOB and QuickBooks are coming soon.
Can I move across from the app I use now?
Yes. Bring your clients across with the import, from Jobber or from a spreadsheet, then invite your team.
Keep reading
- Extrua Dispatch: everything it does, and every plan
- What is field service management?
- What is a dispatch board, and how to run one
- How to choose job scheduling software
- Field service management for a small business
- Why your field-service app needs to work offline
- GPS clock-on for cleaning crews
Comparing tools?
- ServiceM8 alternative for service businesses
- Tradify alternative for service businesses
- Jobber alternative (Australia) for service businesses
By kind of business
Running a bigger field operation?
Tell us what you do, how many technicians are in the field and what you use now. We'll tell you straight whether Dispatch fits, and if it doesn't, we'll say so.
- hello@extrua.com.au
- Based in
- Sydney, Australia
- Sign-up
- Self-serve, or guided onboarding if you want a hand
Manage the field, not the paperwork.
Enquiry, quote, schedule, technician, invoice and profit, in one field service management system.
Free for your first user for 14 days · card required · then from $53/user/mo · cancel anytime