Extrua Dispatch · Regular house cleans · End-of-lease and bond cleans
House cleaning software for regulars and end-of-lease cleans.
Extrua Dispatch is job management software for house cleaning businesses: your regular customers set once so the week fills itself, end-of-lease jobs checked off and signed for, and a portal where customers pick how often, rate each visit and tell you when they’re away. Built running the founder's own Sydney cleaning business, every day.
Free 14-day trial for your first user · card required, cancel anytime · then from $53/user/mo · no GST is charged
Want a look around first? Explore the live demo (sample data, no sign-up) or ask us a question.
Three things house cleaners tell us
“I quote at the kitchen table at night.”
Send one quote with the choices on it. The customer sees weekly, fortnightly and a one-off, each with its price, picks one and signs, and their pick becomes a regular clean in one step.
“Half my week is the same customers on the same days.”
Set each regular once, weekly, fortnightly, every four weeks or monthly, and the visits keep coming with the right cleaner, the address and the notes.
“I never know if the cleaner actually got there on time.”
Cleaners clock on with GPS at the address, and the checklist and photos show what was done. A cleaner who's due on site and hasn't clocked on gets a nudge from the app.
Watch it work · about a minute each
Bring the regulars across. Retire the invoice night.
The first shows your customers moving across from a spreadsheet and your regular cleans set on the schedule. The second shows a finished clean becoming its invoice, one per visit or one run per customer, sent to Xero.
No weeks of re-typing
Move your business across in an afternoon
Bring your clients across from a spreadsheet, set your regular jobs, invite the team. Your money history comes with you.
No more invoice nights
The paperwork does itself
Mark the job done and the invoice writes itself — line items, GST, sent to your books, paid status synced back.
Captions are on, so they work on mute. Want to click around yourself? Open the live demo.
The same customers, the same days, without the texting
Most of a house cleaner's week is regulars. Set them once and the visits, the reminders and the cleaner's notes keep coming without you.
- Arrival windows
- Promise “between 8 and 10” instead of an exact time. The reminder and the portal say the same, and the late alert waits until the window has passed.
- Reminders
- Each customer is reminded before their visit, inside business hours, so a weekend clean is reminded on Friday, not at 7am on Sunday.
- Site guide
- Where the vacuum lives, how the bed is made, the room not to touch: notes and photos the cleaner sees at every visit there.
- Access notes
- Gate and alarm codes kept sealed. A cleaner sees them only on the day of a visit they're on, and every opening is recorded.
- Holiday hold
- Pause a customer's visits between two dates in one step, instead of cancelling them one by one.
- Hand over a round
- A cleaner on leave? Give their regular visits to someone else from a date, with a preview of every visit that moves.
A portal that saves you the phone calls
Each customer gets their own portal with their visits, quotes and invoices. These are the things they can do there, and in every case you stay in charge of the schedule.
Pick how often
Weekly, fortnightly or a one-off on the same quote, each with its price. They choose and sign; a percentage deposit, if you ask for one, is worked out on their choice.
Ask to move or cancel
They ask from the visit itself and say when would suit. The visit stays booked until you decide, and you're told straight away.
Going away?
They pick the days they're away. You check what it means for the visits and the bill, then place the hold, or decline with a reason.
Rate each visit, privately
After a clean they can rate it in their portal. A low score alerts you, so an unhappy customer is found before a public review.
They can also add a note or ask for an extra on an upcoming visit; you add it with one click, and nothing is priced automatically.
The one-off that has to pass inspection
An end-of-lease clean is judged by someone who wasn't there. Dispatch keeps the record of what was done, and who accepted it.
Quote it, extras and all
The checklist, item by item
Signed off on the day
A re-clean on the record
One price for each person on the app
Pay for the cleaners and office staff who use the app. Your customers and their portals cost nothing.
Starter
Regular cleans, GPS clock-on, checklists and photos, the customer portal, reminders by email, invoicing into Xero, and job costing and profit reports.
Growth
Everything in Starter, plus the AI chat widget that captures enquiries from your website, in-app AI and lead-source reports.
Pro
Everything in Growth, plus text reminders and two-way SMS from a dedicated business number (set up after your first payment), and the AI voice agent (calls, texts and the number charged on top, as usage).
Free for 14 days for your first user, then from $53 a user.
Full access from day one. Extra users you add during the trial are billed when you add them, pro-rata. Your card goes in up front so nothing stops when the trial ends; we’ll remind you before it does, and you can cancel any time. No GST is charged.
Clients, jobs, quotes and invoices are unlimited on every plan. Compare every plan, feature by feature
Questions house cleaners ask
Can customers choose weekly or fortnightly on the quote?
Yes. Give quote lines the same choice name and they become alternatives: the customer sees each option with its price, picks one and signs. Turning it into a regular clean starts at the frequency they picked, and the cleaner's checklist says which option it was.
What happens when a regular goes on holiday?
In their portal, under Going away?, they pick the days and add a note, and you're emailed. You check which visits it cancels and what it means for billing, then place the hold, or decline with a reason their portal shows. Nothing is held until you place it. You can also place a holiday hold yourself in one step.
How do I know the clean was done properly?
Cleaners clock on and off with GPS at the address, tick the checklist (required items must be ticked before the visit can be finished) and add photos, including any item you've marked as needing one. Customers can then rate each visit privately, and a low score alerts you.
Can I give customers an arrival window instead of a set time?
Yes. A visit can have a window of 30 minutes to 4 hours. The customer's reminder and portal show it ("arriving between 8:00 and 10:00 am"), the cleaner sees it, and the late-start alert waits until the window has passed. A regular clean keeps its window on every visit.
What if an end-of-lease clean needs going back to?
Book a free return visit from the original clean, with the reason. It stays linked to that visit and that customer and is never invoiced. If you switch on sign-off, the person accepting the clean signs on the cleaner's phone on the day, which gives you a record of what was accepted.
How much does it cost?
Per person on the app: Starter $53, Growth $57 and Pro $69 a user a month, in Australian dollars, with no GST charged. Customers, visits and invoices are unlimited, so a long list of regulars costs nothing extra. The 14-day trial is free for your first user; extra users are billed when you add them.
Keep reading
- Extrua Dispatch: everything it does, and every plan
- How to schedule recurring cleaning jobs
- How to choose cleaning business software
- GPS clock-on for cleaning crews
Comparing tools?
Other kinds of business
Moving off a spreadsheet, or another app?
Tell us how many cleaners you have, how many regulars, and how you book them now. We'll tell you plainly whether Dispatch fits.
- hello@extrua.com.au
- Based in
- Sydney, Australia
- Sign-up
- Self-serve, or guided onboarding if you want a hand
Your regulars, running themselves.
Visits that keep coming, customers who can help themselves, and end-of-lease cleans with the record to back them.
Free for your first user for 14 days · card required · then from $53/user/mo · cancel anytime